Shipping Policy
Order Processing & Handling Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after 3 PM (local time) will be processed the next business day.
- During high-demand periods (holidays, sales, etc.), processing may take up to 5 business days.
Shipping Rates & Delivery Time
We offer multiple shipping options to meet your needs:
| Shipping Method | Estimated Delivery Time | Cost (Calculated at Checkout) |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Express Shipping | 2-5 business days | Higher than standard |
| Overnight Shipping | 1-2 business days | Premium rate applies |
- Shipping costs are automatically calculated at checkout based on the order size and location.
- Free shipping is available on orders over ₹1000 (if applicable).
Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and tracking link.
- You can also track your order in the “My Orders” section of your account.
Shipping Issues & Delays
- Lost or Delayed Packages: If your package is delayed beyond the estimated delivery time, please wait 2-3 extra business days before contacting us.
- Incorrect Address: Ensure your shipping address is correct at checkout. We are not responsible for items shipped to incorrect addresses provided by customers.
Return & Exchange Policy
We want you to be 100% satisfied with your RareFury purchase. If you are not happy with your order, you can request a return or exchange within 30 days of delivery.
Return Eligibility
- Items must be unused, unwashed, and in their original packaging.
- Customized or personalized T-shirts cannot be returned, unless defective.
- Items marked as final sale are non-returnable.
How to Return an Item
- Email us at rarefuryindia@gmail.com with your order number and reason for return.
- We will send you return instructions and a return shipping address.
- Ship the item back to us (customers are responsible for return shipping costs).
- Once we receive and inspect the item, we will process your refund or exchange.
Refunds & Processing Time
- Refunds are issued within 5-7 business days after the return is received and inspected.
- Refunds will be credited to the original payment method.
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
Exchanges (Size/Color Issues)
- If you ordered the wrong size or color, we offer exchanges within 2 days.
- Customers are responsible for return shipping but will receive free shipping on the replacement item.
Defective, Damaged, or Incorrect Items
- If you received a damaged, defective, or incorrect item, email us at [your email] within 48 hours of delivery.
- Attach clear photos of the issue for a faster resolution.
- We will send a replacement or issue a full refund, including return shipping costs.
Frequently Asked Questions (FAQs)
1. Can I cancel my order after placing it?
Yes, you can cancel your order within 12 hours of placing it. After this period, orders move to processing and cannot be canceled.
2. How long does it take to receive a refund?
Refunds are processed within 5-7 business days after we receive your returned item. Processing times may vary based on your bank or payment provider.
3. What if my order is lost in transit?
If your tracking status shows “delivered” but you haven’t received your package, please:
- Check with neighbors or your local post office.
- Wait 48 hours, as some carriers mark packages as delivered early.
- Contact us at rarefuryindia@gmail.com for further assistance.
4. How can I contact customer support?
For any shipping or return-related questions, contact us via:
📧 Email: rarefuryindia@gmail.com
📞 Phone: +91-9701617132
📍 Contact Us Page: https://rarefury.in/contact/
Final Note
At RareFury, we are committed to delivering quality products and exceptional customer service. If you have any questions or concerns, feel free to reach out.
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